During the course of my illustrious career in retail, I’ve had customers inquire about almost anything you can imagine. Usually this is no big deal but now and then, someone will ask me for something bizarre, Like : “Excuse me Sir, do you have 11″x14″ furnace filters?” Silently… I’m wondering why this “Rocket Scientist” is in a Drugstore looking for furnace filters, but I hold my tongue. I politely inform them that we don’t stock these sorts of items and probably their best bet would be to try a Hardware Store. Invariably, after returning to my work, I’ll hear the same customer two aisles over asking a different Employee if we carry 11″x14″ furnace filters.
Correct me if I’m wrong, by their actions, the customer has implied that I don’t have a clue and they need to ask someone else. It’s all good though because more often than not the other employee they asked will tell the customer…”I’ll check with a Manager” and end up paging me. It’s then that I get the deep satisfaction of going up and informing them that my answer hasn’t changed from the last time they asked!
I just love Retail!